HELLO, MY NAME IS JACK
I am an innovative and people-focused technology leader with management experience across start-ups, technology, operations, product development and management consulting.
Hello and thanks for reading!
I am passionate about solving problems across people, process and technology. To that end, I strive to guide and lead teams toward high-performing, innovative and inclusive cultures, to create spaces that inspire conversations and the collisions of ideas, and to support those who create, make or build. Organisations are nothing if not for the capabilities of the people within them.
Over the decade I've built up deep technology skills across a broad range of domains including: asset management and ITIL / networks and infrastructure / public and private clouds / product and app development / operations and DevOps / cyber and information security / data and AI / automation and integrations.
ADVISORY AND CONSULTING
“We can not solve our problems with the same level of thinking that created them.”
- Albert Einstein
TECHNOLOGY STRATEGY AND OPERATIONS
“It is only when they go wrong that machines remind you how powerful they are.”
- Clive James
PEOPLE LEADERSHIP AND MANAGEMENT
"The growth and development of people is the highest calling of leadership."
- Harvey S. Firestone
INNOVATION AND DESIGN
“The secret of change is to focus all of your energy, not on fighting the old, but building on the new.“
Roles & Responsibilities
September 2021 to Present
SOLUTIONS ARCHITECT, FRANKIEONE
As the solutions architect for FrankieOne, I bridge the gap between our customer's needs and our technology teams. I explore the art of the possible and help derisk technical deals.
July 2021 to September 2021
INNOVATION LEAD, FRANKIEONE
In my short time as Innovation Lead, I implemented a custom merch shop for Frankie, optimised onboarding, launched our EAP and helped embed a team culture of strong documentation.
April 2021 to July 2021
HEAD OF DEVOPS, SWOOP ANALYTICS
I helped SWOOP establish efficient agile practices in their development team whilst building out a large amount of technical and business documentation, processes and policies.
November 2018 to December 2020
MANAGING CONSULTANT, SERVIAN
I formed and grew the Microsoft consulting practice to 100 certified consultants, driven by the perspectives I gained providing strategy and operations advisory to many ASX-listed clients.
October 2017 to November 2018
SENIOR CONSULTANT, SERVIAN
I led a large follow-the-sun operations team supporting Australia's largest big data cluster, as well as architecting a number of enterprise-scale cloud data platforms on both Azure and GCP.
November 2015 to October 2017
DELIVERY LEAD, SPORTSBET
I was the senior escalation point for Sportsbet's technology operations team, driving improvements across knowledge management, automation, monitoring and IT governance.
Learning and Living
January 2020 and beyond
Graduate Certificate in Psychology of Business and Management
Apply psychological theory to current business practices, understanding what drives consumers, managers, and organisational culture.
January 2011 to December 2014
The Bachelor of Business Information Technology (Professional)
One of Australia’s most prestigious IT degrees. It has been designed in partnership with leading Australian companies and aims to maximise students’ employability potential and provide future leaders in Australia’s bourgeoning IT industry.
August 2007 - May 2011
Cisco Networking Academy
The Cisco Networking Academy Program is a comprehensive e-learning program that provides students with the Internet technology skills essential in a global economy.
MULTIPLE INDUSTRY COURSES
Microsoft Azure and M365, Cisco CCNA, RedHat OpenStack, Agile, Scrum, Kanban, ITIL, design thinking, UI/UX, first-aid and more.
“A problem well stated is a problem half solved.”