As the engagement lead for this large geographically diverse team, I led a team that supports one of the largest private clouds in Australia. We used a diverse technical stack to provide high-availability access to data when and how our users needed it, leveraging technologies such as:
- Hadoop (HortonWorks)
We used ITIL processes to manage day-to-day support or the platform, and Agile practises to manage improvement works outside the BAU scope. I worked to drive process improvement inside the team by optimising existing processes and developing them where none exist, as well as outside the team by encouraging good behaviours and ensuring that my team lead by example.